Skip Navigation Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,download Adobe® Acrobat Reader.
A topdown view of a business meeting

Fraud Alerts

Debit Card Fraud is a major problem around the world. In an effort to protect our customers and reduce fraud we have implemented SGB Fraud Alerts, a fraud prevention tool.

Introducing SGB Fraud Alerts

Debit Card Fraud is a major problem around the world. In an effort to protect our customers and reduce fraud we have implemented SGB Fraud Alerts, a fraud prevention tool.

SGB Fraud Alerts establishes faster communication between you and SGB

We continually monitor transactions on your SGB debit card for potential fraud. When we identify a transaction that may be fraud, we verify that transaction with you. In certain situations, we may block further use of your debit card until we receive confirmation from you that the transaction in question is legitimate. SGB Fraud Alerts establishes faster communication between us, verifying your transaction more quickly.

As of June 5, 2015, all SGB Debit Card customers were automatically enrolled to receive automated email alerts and phone alerts. Text alerts are also available. We must have your current email address, primary phone number and mobile phone number to ensure that we can reach you promptly, so it’s imperative that you verify this information with us by calling or visiting your local branch.

To receive text alerts, we need your current mobile number
 

If SGB has your current mobile number, you are automatically enrolled in text alerts.  Text message delivery alerts are the fastest way to reach you when you are using your debit card.

To opt out of text alerts, text STOP to 47334 upon the first text delivery of alerts:

Should you receive a text alert, you must reply acknowledging if the transaction is authorized or unauthorized. If you respond that a transaction is unauthorized (fraudulent), your debit card will no longer be available for use and any further transactions will be blocked immediately in an effort to prevent any further monetary losses. Also, a SGB representative will be in contact with you and a replacement card will be ordered.

 

Please refer to our Frequently Asked Questions to learn more about SGB Fraud Alerts and what makes a transaction appear suspicious or unusual. And, please accept this friendly advice concerning the use of your Debit Card:


  • Always inform SGB if you will be traveling and will be using your Debit Card.
  • Please refrain from using your Debit Card for large purchases such as TVs, large appliances, home improvement items, etc.
  • Please refrain from using your Debit Card to pay for hotel rooms or airline tickets.
  • Always protect your Debit Card and PIN.
  • Please keep in mind that some merchants pre-authorize transactions before the purchase is actually made. This is very common with pay-at-the-pump gas transactions and restaurants.
*Standard data fees from your mobile provider may apply.